C9 Recruitment is currently recruiting  a dedicated and organised Operations Coordinator to join one of the leading providers of urgent, same-day transportation solutions across the UK. Paying between £22 – 25K based on experience.

The successful candidate will play a crucial role in coordinating transportation operations, including route planning, driver allocation, administrative tasks such as purchase order management, customer service, and monitoring driver ETA’s.

This position offers an exciting opportunity to contribute to the success of the operations team while delivering outstanding service.


Operations Coordinator Key Responsibilities:


Route Planning and Driver Allocation:

·       Plan and optimise transportation routes to maximise efficiency and minimise delivery times

·       Allocate drivers to routes based on availability, location, and workload

·       Monitor route performance and make adjustments as necessary to accommodate changes or unforeseen circumstances


Administrative Tasks:

·       Process purchase orders for customers accurately and in a timely manner

·       Maintain organised records of orders, deliveries, and invoices

·       Assist with general administrative duties to support the smooth operation of the transportation department


Customer Service:

·       Serve as the primary point of contact for customer inquiries and requests

·       Provide timely and professional responses to customer queries, concerns, and complaints

·       Build and maintain strong relationships with customers to ensure satisfaction and loyalty


ETA Monitoring:

·       Utilise tracking systems to monitor driver ETA’s and vehicle locations

·       Communicate with drivers to provide updates on route changes, delays, or other relevant information


Operations Coordinator candidate requirements:

·       Previous experience in a similar role within the transportation or logistics industry is highly desirable

·       Excellent organisational and time management skills, with the ability to prioritise tasks effectively

·       Strong communication skills, both written and verbal, with a customer-focused approach

·       Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with transportation management systems (TMS) is advantageous

·       Knowledge of route optimisation software and GPS tracking systems is a plus

·       Ability to work well under pressure in a fast-paced environment, while maintaining attention to detail and accuracy



·       Competitive salary based on experience

·       Opportunity to work with a reputable and rapidly growing transportation company

·       Comprehensive benefits package

·       28 days annual leave

·       Supportive and collaborative team environment with opportunities for professional development and advancement


If you are a motivated individual with a passion for the transportation industry and meet the requirements outlined above, please submit your CV or contact one of the team on 02081524574.

We appreciate your interest and look forward to reviewing your application!

Apply now

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At a glance

  • Location: London
  • Job Type: Full Time, Permanent
  • Job Sector: Logistics, Procurement, Distribution and Supply Chain
  • Salary: £25k – 30k per year
  • Published on: May 18, 2024