C9 Recruitment on behalf of our client for an IT Helpdesk Technician

Our Client has provided a service to various communities for over 75 years and have 20 local offices in England and Scotland. Their aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role:

To provide remote support to clients over the phone and using remote access software, assisting with daily operations such as backup checks, building and configuring client machines and producing performance reports.


  • Provide first Line Helpdesk support via phone, email, and remote access software
  • Troubleshoot, diagnose problems, implement corrective action and/or escalate to other technical resources as appropriate and in line with agreed processes
  • Support customers through the problem-solving process
  • Administration of users account and credentials
  • Daily operational checks
  • Manage and maintain accurate records
  • Client machine builds
  • Ordering of equipment
  • Assisting in overseeing asset database
  • Some on-site support when required

Skills and qualifications required:

  • Basic understanding of core networking concepts
  • Good fault finding and diagnostics skills
  • Excellent customer service skills
  • Excellent communication skills
  • Valid UK driving license + access to own vehicle
  • A commitment to equal opportunities and diversity

Desirable skills and experience:

  • Able to work well in a team
  • Able to work independently when required
  • Good diagnostics thought processes
  • Some hands-on Active Directory
  • Some hands-on experience working with Microsoft Technologies such as Windows 10, Windows Server 2012 R2 and/or above, Office 365


What our client offers:

  • A competitive salary
  • 28 days annual leave (includes Bank Holidays) 
  • Blue Light Card
  • Cycle to Work scheme for our Head Office, Regional and Branch staff
  • Long Service Awards
  • Workplace Pension
  • Supportive working environment with ongoing learning and development opportunities.
  • A friendly, agile and flexible working culture.

If you are as passionate about quality as we are and want a role where your skills will make a real difference, please feel free to apply.

Apply now

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At a glance

  • Location: Birmingham
  • Job Type: Full Time, Permanent
  • Job Sector: IT and Internet
  • Salary: £30k – 35k per year
  • Published on: May 15, 2023

Your consultant

Sam Wharfe

Sam Wharfe