C9 Recruitment is seeking an experienced and commercially driven Commercial Manager to lead the development and growth of key contracts and services across the Heathrow region. This is a highly strategic and hands-on role focused on revenue generation, service performance, and stakeholder relationship management.

The Role

Reporting to the Managing Director, the Commercial Manager will take ownership of the commercial strategy for a well-established passenger transport business servicing Heathrow Airport and surrounding areas.

Key responsibilities include:

• Leading and managing the commercial performance across corporate transfers, hotel services, airline contracts, and regional bus networks

• Retaining and developing client relationships, including key stakeholders within the airport and hotel sectors

• Proactively identifying and securing new commercial opportunities and revenue streams

• Overseeing the Hotel Hoppa service, resolving service issues, and expanding usage through stakeholder engagement

• Developing pricing models, route costing, and tender strategies

• Ensuring service delivery aligns with contractual and operational standards

• Collaborating across operations, engineering, and customer service teams to drive quality, performance, and compliance

• Producing and analysing commercial performance reports, KPIs, and customer satisfaction metrics

Key Requirements

• Proven experience in a commercial management, account management, or contracts role

• Strong commercial acumen with a track record of winning and growing business

• Excellent negotiation and stakeholder engagement skills

• Strong understanding of service delivery within a passenger transport or logistics environment

• Experience working with airport services, network disruption, or transport planning is desirable

• Good knowledge of route costing, scheduling, and performance analysis

• Comfortable working flexible hours, including evenings or weekends if required

• Valid CPC in Passenger Transport or willingness to obtain within the first year

What’s On Offer

• Competitive base salary of £50,000 – £60,000 depending on experience plus £350 monthly car allowance or company car

• Performance-based bonus

• Free staff travel pass scheme

• Pension scheme

• Company laptop and mobile

• 20 days annual leave plus bank holidays

• Opportunity to take on a senior leadership role with real scope to shape the commercial future of the business

Desirable Backgrounds

Candidates with experience in any of the following will be considered:

• Network management or service planning

• Contracts management or client-facing roles

• Operations supervisor, planner, or scheduler roles in a transport environment

Apply now with your CV to be considered for this rewarding role or call the team on 02081524574 and they will be happy to help.